Because it works. Live chat can increase close rates by up to 70% and website revenue by up to 20% – all from existing traffic. Real-Time Live Chat Agents increase sales and boost your bottom line. In today’s competitive online world, idly receiving web traffic is not enough.
Businesses spend time, money and resources driving traffic to their websites, yet close rates on e-commerce sites remain under 5%. This means 95% of visitors aren’t converting. If you don’t have live chat agents staffing your website, you are losing business to your competitors who do.