PRESS RELEASE: Concert 8 Solutions Inc. Enters into a Strategic Partnership with Benchmark Email

VANCOUVER, British Columbia (PRWEB) February 20, 2019

Concert 8 Solutions Inc, (“Concert 8” of the “Company”) a technology company focused on the provision of new economy outsourcing services such as live Chat Software, 24/7 Live Staffing, and Omni Channel communication is pleased to announce a new cross-marketing promotional Partnership with Benchmark Email LLC, a global leader in email marketing solutions based in California USA. Through this strategic partnership, the companies will collaborate to deliver a unique experience focused on improving customer service and client engagement by combining the benefits of Concert 8’s 24/7 proactive live chat and Benchmark’s advanced email marketing tools to help businesses and organizations of all sizes nurture leads and grow client engagement. The Partnership will engage in a series of co-marketing activities, the first of which will launch in the Asia Pacific region with campaigns beginning in the Philippines in March 2019.

“Concert 8 continues to expand itʼs collaboration with global Web Marketing and SaaS partners by integrating our live ‘YourChatTeamʼ service with our partnerʼs service offerings. The result is a dramatic increase in the conversion of the visitors they bring to their clientʼs websites into sales, or
into leads while boosting CSAT scores. We are very excited to partner with one of he largest and best-known brands in the Digital Marketing Industry.” Said Concert 8 CEO, Alan Yong. According to a study by Bain & Company, a 5% increase in customer retention rate will result in up to a 95% increase in profits. One of the first capabilities of this partnership is building trust and positive rapport with the customer base to promote an increase in market penetration and client retention.

“We are excited to partner with Concert 8 Solutions Inc., specifically their 24/7 proactive live chat staffing service,” says Joy Aspacio, country head of Benchmark Email LLC Philippines. “It is clear that the new trend of taking businesses offline to online affects the marketing and customer service model. By offering an end to end service, we can streamline the customer journey and create a business necessity. With the success of Concert 8 and’s successful track record of converting visitors into leads, we are now able to offer an end to end solution for customer acquisition.”

About Benchmark Email

Benchmark Email is an international, internet-based service provider of email marketing with headquarters in Los Alamitos, CA. The company offers various free and paid editions. Benchmark is a member of and the Email Sender & Provider Coalition industry consortiums.[2] Expansion into international markets has been pursued by the company, translating the software from English into Spanish, French, German, Chinese, Japanese, Portuguese, and Italian and establishing offices in the Philippines, Japan, China, India, Spain, Taiwan and Italy [3][4] among several other countries. Recently, the website was also launched in French. In 2017, Benchmark Email was named one of the “20 B2B Technologies To Try in 2017” by Forbes. [5]

About YourChatTeam:
‘YourChatTeam’, a division of Concert 8 specializes in providing Live Chat staffing solutions for business. Their highly trained live chat experts combine advanced analytics with live chat to proactively engage with website visitors in real time, answering questions, driving engagement and increasing sales and lead generation.

Concert 8 Solutions is a Canadian based, full-service, Business Process Outsourcing provider for the new economy. Concert 8 provides a complete range of outsourcing services including virtual staffing, multi-platform customer service, sales and support over Voice, E-mail, Live Chat & Social Media.


Ann V. Gesmundo

Ann.gesmundo(at) |

PRESS RELEASE: Launches 24/7 Real Time Proactive Chat Solutions in the Philippines Market


MANILA, Philippines, Feb. 8, 2019 /PRNewswire-PRWeb/ — Concert8 Solutions Inc.’s. Proactive Chat division, launches 24-hour live chat service in the growing Philippines market with live human chat experts.


Today, Concert 8 Solutions (Philippines) Inc., a wholly owned subsidiary of Concert 8 Solutions Inc., Canada announced the launch of their 24/7 Real-Time Proactive Live Chat Staffing service for businesses in the Philippines.


According to, “e-commerce in the Philippines is on a runway and expected to lift off to reach nearly $10 billion by 2025 outsizing Singapore and Malaysia.”


“By providing instant real-time communication on your website staffed by real humans, YourChatTeam can increase online sales and engagement by up to 30% and dramatically improve customer service – all from existing web traffic”, says Christian Perkins, President, Concert 8 Solutions Inc.”


“Imagine someone walks in your place of business and finds there is no one to help them. It’s no different when a visitor lands on your website and finds they can’t get a hold of anyone. They will click around your site for a while and then simply drift away, disappointed and unserved. Imagine if you could proactively reach out to those customers on your website at exactly the right moment, engage with them directly, and close the sale or answer their inquiry before they slip away. That’s where ‘YourChatTeam’ comes in, we convert those clicks into leads and sales.” says Alan Yong, CEO.

PRESS RELEASE: Launches 24/7 Real Time Pro-Active Staffing Solutions for Live Website Chat, a division of Concert 8 Solutions Inc., helps online businesses grow by providing cost-effective 24/7 pro-active live Chat with highly trained Chat Experts.


 Vancouver, BC – June 28, 2018:, a division of Concert 8 Solutions Inc. today announced the launch of their 24/7 Real-Time Pro-Active Chat solution for business of all sizes.


Online chat has become the preferred means of communication for many consumers, and this is just as true whether shopping online or visiting a corporate website for support. However, to be effective, Live Chat needs to be pro-active, 24/7 and staffed with highly skilled, knowledgeable experts. “Think of all the time, money and effort you invest to attract visitors to your website, yet close rates on most sites are under 5%. Most customers drift away unserved,” says Concert 8 CEO Alan Yong. “Imagine if our team could pro-actively reach out to those customers on your website at the right moment, engage with them directly, and answer their questions before they slip away.” That’s where comes in.’s Chat Experts utilize advanced analytics that track the movement of visitors on their client’s websites in real time. The Chat Experts then proactively engage with visitors at the optimal moment, with a personalized, relevant greeting ensuring the highest probability of contact. By providing the ability for instant communication with a live human expert on the web, can increase sales and lead generation by up to 30% and dramatically improve customer service experiences.


Staffing even a low volume website with 24/7 coverage requires, at a minimum, a team of 6-8 experts along with significant investments in management, training and infrastructures, making 24/7 staffed Live Chat formerly unobtainable for most small and medium sized businesses.’s solutions allow affordable, high quality 24/7 Live Chat staffing to companies of any size without expensive investments.


“Going digital alone does not ensure complete a customer service experience,” points out Christian Perkins, Concert 8’s President. “Today’s digital consumers expect an instant but personalized, relevant online experience – one that can only be achieved through a combination of advanced analytics, a live human connection and instant communication tool.”


About provides 24/7 Real Time Staffing Solutions for Live Website Chat including Pro-active Sales Chat, appointment and lead generation, after sales service chat, customer support chat, social media chat and omni channel bpo services. We turn Clicks into sales and questions into happy customers.


About Concert 8 Solutions Inc.
Based in Vancouver BC, Concert 8 Solutions Inc. is a full-service Business Process Outsource provider (BPO) for the new economy. We provide the technical expertise and live talent that allow companies to realize their e-commerce dreams. Concert 8 provides a full range of BPO services including omni channel in-bound and out-bound customer sales and support over Live Chat, voice, email, sms, social media and instant messaging tools such as messenger, whatsapp, viber, skype and others.



Lauren Flanagan