How to Use Live Chat to Boost Boxing Day Sales

How was your Black Friday and Cyber Monday? We hope that you have recovered from the shopping frenzy so you can gear up for the next big e-commerce event of the year: Boxing Day. Are you looking to achieve similar milestones or set new ones?

If you want to maximize your profits, integrating live chat into your strategy is imperative. Customer service is among the advantages physical retailers hold over e-commerce platforms. However, constantly evolving technologies such as live chat help online retailers bridge that gap. In fact, live chat adoption rates continue to soar as more customers favor real-time online chatting over email or phone.

In this post, we outline the ways you can leverage live chat during the holiday season.

5 Ways Live Chat Can Boost Your Boxing Day Sales

 

Be There When Your Customers Need You

Your potential customers can be indecisive. They have plenty of options on Boxing Day and limited time to shop. Give them the assurance that they can engage with you real-time at every touch point and any hour of the day. With live chat, your support team is easily accessible from the moment potential customers visit your website up to checkout.

Initiate Conversations

Advanced live chat tools have powerful proactive outreach abilities that allow you to initiate conversations. Instead of waiting for site visitors to click the chat button, your agents can engage and provide valuable information they may need to make purchasing decisions. You can also give out special coupons to turn passive browsers into buyers.

Improve Your Response Time

The influx of site traffic and sales during Boxing Day often equate to an increase in support requests. Live chat enables your team to be more efficient by decreasing the average resolution time for customer queries and concerns. Remember: you risk losing potential sales if your customers need to call or send an email to get a simple answer.

Introduce Other Products and Services

Live chat is not just a tool for customer support. You may also use it to introduce other relevant products and services your customer may be interested in. Timing is an important factor in implementing this. Make sure to upsell or cross-sell when your customer is more likely to be receptive. For example, get in touch when they have already added products in their cart.

 

Access Key Reports and Analytics

Advanced live chat analytics let you review important data like browsing histories of returning customers and other metrics. This information can help you develop actionable insights to fine-tune your marketing strategies and improve your service. This key feature alone gives you a competitive edge against businesses that only provide email or phone support.

 

Final Thoughts

Having a competent 24/7 live chat tool puts your e-commerce business in a better position to succeed on Boxing Day. More importantly, the benefits of live chat go beyond generating leads and improving your bottom line. Learn your customer pain points, improve your support, reduce your expenses, and inspire loyalty with this simple solution.

Are you ready to reap the advantages of live chat this holiday season?

Get in touch with our team today.

Live Chat: The Best E-Commerce Tool You Haven’t Heard Of

As an e-commerce business owner, you’ve spent countless hours and marketing dollars driving traffic to your website, implemented Adwords campaigns, and extensively advertised throughout the web and on social media. But are you really maximizing those resources spent? Are you closing more sales and generating more leads online? Are you converting enough visitors and keeping existing customers happy? Maybe you are. But with live chat, you could be doing more. There are countless ways live chat can help grow your business.

 

Website visitors who engage in live chat are worth 4.5x more than those who don’t.

 

Live chat doesn’t just increase your revenue by reaching more potential customers, but by increasing revenue from your existing customers too. Basically staffed, 24/7 Live Chat the best e-commerce marketing tool you haven’t heard of. And with proactive live chat, you can increase live chat engagement by up to 35%, reaching even more valuable visitors.

 

 

Staffed, 24/7 live chat is tool you can’t afford not to have on your e-commerce website. Proactive live chat? Even more so. A proactive live chat strategy can generate up to 35% more chats, can increase engagement rates by up to 400%It’s is a valuable tool for up-selling, assisting clients through a payment process, reducing trouble tickets, lowering cart abandonment rates, making appointments, running promotional campaigns, and more. Whether you’re selling products or services, 24/7 live chat works.

 

Want to give it a try? Sign up with YourChatTeam today.

We’re confident we can help you grow your e-commerce business.

 

Why Choose 24/7 Live Chat for Your Law Firm?

24/7 live chat isn’t just for e-commerce. Even service providers, non-profit organizations, B2B, or B2C businesses can benefit from it. Basically just about any kind of business or organization with an online presence can benefit from live chat- even law firms!

 

An excellent tool for capturing leads, live chat for law firms is more important than you think- they should be an integral part of any attorney’s marketing and sales strategy. Keep reading below to see why!

 

 

What Our 24/7 Live Chat Could Do for Your Firm:

 

More Leads

We staff websites around the clock so no potential leads can be lost due to regular office hours and a lack of live chat. No matter the type of inquiry, we’ll assess your visitors’ needs, and pass their information to you. Capture every lead and grow your revenue.

 

Stay Competitive

Potential clients often visit your website before contacting your firm, and live chat is poised to become one of the top modes of communication between business and customer. Get an edge over your competitors by being an early adopter and keep your law firm competitive!

 

Happier Customers

Imagine you walk into a store and find no sales associates to greet you- that’s how visitors feel when they visit a website without staffed live chat. With YourChatTeam, you’ll be ready to greet potential clients any time of day. Increase customer engagement and satisfaction by serving visitors 24/7.

 

So there you have it- our case for 24/7 staffed live chat for law firms. Interested? Contact us today for a free consultation to see what live chat can do for you.

10 Ways Live Chat Can Grow Your Business

Own a business with an online presence? See our reasons below for why live chat is something you can’t afford not to have.

Drive Sales

Live chat can increase close rates by up to 70% and increase website revenue by up to 20%- all from existing website traffic. Customers are more likely to stay longer on a website and in turn, to buy, if they know there is always somebody on hand to help at the touch of a button.

Grow Loyalty

Customers who are exposed to real-time human interactions are not only more likely to purchase, but also often turn into loyal, repeat customers. Satisfied customers can turn into a company’s most vocal advocates. A 10% increase in customer retention levels result in a 30% increase in the value of the company, so building loyalty is incredibly valuable, and a 24/7 live chat is a great tool to do it with.

Strengthen Productivity

By tracking movements onsite as well as reporting on issues that impede a customer’s experience, you can track website efficiency, record product improvement suggestions and adjust accordingly. Customers leave a site out of frustration if they cannot find what they want. So 24/7 staffed live chat makes their experience as easy as possible.

Narrows Competition

Live chat is fast becoming the preferred way customers communicate with business online. You need live chat to stand out- because if you don’t have live chat on your website, you are losing business to competitors that do.

Lead Generation

Customers who do not purchase after engaging in live chat are more inclined to return in the future due to a personalized, relevant experience. They know when they do return, their questions can be answered with a real, live human and not just by a chatbot.

Expands Demographic

By introducing Live Chat to your website, any questions proposed in any language other than your own can be easily dealt with using built in translation, eliminating the need for bilingual customer care representatives and opening up a whole new demographic for your business.

Data Collection

Live Chat is a far more effective method of gathering feedback on website performance. Many companies email customers in an attempt to recover abandoned carts or review a website, and most of these emails go unanswered. With Live Chat, the agent will engage and once the conversation is open, the customer is much more likely to give useful feedback. With live chat, response rate for feedback increased to 26%.

Effective Troubleshooting

Direction on how a customer may resolve their issue can be clearly exemplified using screenshots and step by step instructions that we can tailor to their needs. Therefore with live chat, technical issues can be resolved up to 4 times faster.

Upselling

Virgin Atlantic has found that average order values for consumers who use live chat is some 15% higher than for consumers who do not use this tool. In some cases, visitors that use live chat are even worth 4.5 times more than visitors who don’t. Once rapport is created between agent and customer, the trust makes customers much more likely to increase the value of their purchase and pay more for quality customer service.

Boots Customer Service

Customer service is all about ensuring customer satisfaction and preventing dissatisfaction. Customers love the ease and speed of live chat, making it an easy, cheap, effective and essential addition to company customer service efforts. Don’t forget, it takes up to 12 positive customer service experiences to make up for a single negative experience, so get it right the first time by using live chat!

Ready to get started with live chat? Call us today for a free consultation and we can show you how live chat can grow your business.