HOW IT WORKS | Your Chat Team

How Does it Work?

We Meet You

Your new, dedicated live chat agent team meets with you online and gets to know your company.

We Learn

We listen, learn and become your experts. We immerse ourselves in your company’s culture, products and services, communication style, and through a vigorous process, train and become part of your team.

We Adapt

We adapt and integrate our existing client processes, ERP and CRM to be in line with yours so we can implement tasks and report seamlessly with ours to suit your needs and those of your customers.

We Implement

We implement what we learn. Our implementation and project management group is dedicated to ensure a seamless experience for your customers- we become you!

We Deliver Results

We continually provide you with detailed reports, phone and chat logs, and real time notifications. We constantly monitor your customer activity to grow leads, convert clicks into sales, and increase customer satisfaction.