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5 Reasons Live Chat is a Must for E-Commerce

5 Reasons Live Chat is a Must for E-Commerce

Have you been thinking about how to up your e-commerce game this year? Read on for 5 reasons why we think live chat is key.


1. Site visitors who use web chat are 2.8x more likely to convert than those that don’tForrester Data

Want to sell more? Live chat is proven to help increase your conversion rates


2. 55% of shoppers are likely to abandon their online purchase if they cannot find a quick answer to their questionKayako

Customers now expect quick responses to questions- expecting customers to wait on hold is a thing of the past. Live chat is a much better way to make sure customers can reach you right away.


3. 95% of consumers talk about poor customer service experiences with other peopleHelphouse

Basically, bad customer service is much more harmful than you think.


4. 77% of online shoppers want to contact a real person before buyingWhoson

With the rise of AI, a human touch will help you stand out. Live chat staffed with real agents 24/7 is key.


5. Millennials will pay 27% more to do business with companies who excel at customer serviceDecibel

Implementing a forward thinking strategy? Then learning the best way to serve millennials is crucial.


YourChatTeam - 5 Reasons Live Chat is a Must for E-Commerce


Not sure how live chat will work for your e-commerce business? Contact us today and we’ll have a specialist get in touch for a free consultation.

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