Have you been thinking about how to up your e-commerce game this year? Read on for 5 reasons why we think live chat is key.
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1. Site visitors who use web chat are 2.8x more likely to convert than those that don’t – Forrester Data
Want to sell more? Live chat is proven to help increase your conversion rates
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2. 55% of shoppers are likely to abandon their online purchase if they cannot find a quick answer to their question – Kayako
Customers now expect quick responses to questions- expecting customers to wait on hold is a thing of the past. Live chat is a much better way to make sure customers can reach you right away.
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3. 95% of consumers talk about poor customer service experiences with other people – Helphouse
Basically, bad customer service is much more harmful than you think.
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4. 77% of online shoppers want to contact a real person before buying – Whoson
With the rise of AI, a human touch will help you stand out. Live chat staffed with real agents 24/7 is key.
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5. Millennials will pay 27% more to do business with companies who excel at customer service – Decibel
Implementing a forward thinking strategy? Then learning the best way to serve millennials is crucial.
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Not sure how live chat will work for your e-commerce business? Contact us today and we’ll have a specialist get in touch for a free consultation.