Business is changing. Online business is exploding, reaching $2.1 trillion in 2017- opening doors and expanding markets. Businesses can scale faster and reach farther, drastically changing the way you interact with your customers.
Our proactive live chat agents bring life to your website and a human connection to online business with our wide range of services below.
Maximize results and grow your top line. We use advanced analytics to engage customers on your website at the perfect moment. Let our live chat agents increase your close rates and generate more business by adding a live, 24/7 human connection on your website. We answer questions, guide the sale and turn clicks into happy customers!
If you are using passive lead generation forms and appointment requests you are losing customers. With our live chat agents, you can book appointments on the spot and collect leads that would otherwise slip away to your competition. 24/7 live chat ensures you are getting the most business from your existing web traffic.
Customer Service is about solving problems and answering questions. We take the time to learn to serve your customers just as you would, or even better. Whether you’re looking to try live chat for the first time, reduce trouble tickets, or cover after hours support, we can help. We know if done well, customer service becomes an integral part of your overall marketing strategy.
Let our highly trained product experts take care of your customers after the sale. We utilize an extensive training process to study your procedures, products and services in detail. We listen, learn and become the experts. Whenever your customers have questions, our live chat agents will have answers, ensuring happy customers stay that way, 24/7, 365 days a year.
Through our parent company, Concert8 Solutions, we are also an established, full service Business Process Outsourcer for the new economy. Whatever your outsourcing needs are, we’d love to help! We provide multi-platform customer sales and support over voice, email and chat as well as Tech Support, Product Support, Virtual Assistants, back office support and managed operations.
Increase your brand impact through effective social media support. We engage with your customers, answer questions and generate results. We work with all platforms and seamlessly integrate your social media with your overall sales, marketing and customer service strategy.